1. Purpose and Scope of Personal Data Collection:
a. To manage, verify and/or process your orders/transactions with us or with third parties through intermediary service units.
b. To resolve customer service issues. We may use this information to provide timely support as requested by you.
c. To compile statistical and research data to maintain internal records or to develop and improve the quality of customer service.
d. To comply with legal procedures or requests from competent government agencies when necessary, when disclosure is required by law.
e. We may collect, use and process your personal data depending on the specific circumstances and the purposes may not be specified above. However, Seyoul will inform you of the purposes at the time we seek your consent, unless otherwise permitted by law.
2. Data Retention Period:
a. The retention period is 2 years from the time of the last order.
b. We have various security measures and strive to keep your personal data secure in our management system at all times. Your personal data will be stored using secure networks and will be accessible only by a limited number of employees with special access rights. However, we cannot guarantee absolute security due to the incident. In the event of an incident, we will take every measure to correct and minimize the risk.
c. We are committed to retaining personal data in accordance with the law, where necessary and to the extent permitted by law. We may securely destroy your personal information without prior notice.
3. Persons or entities that may access such information:
a. Seyoul understands that protecting our customers’ personal information is very important. We will take measures to secure your information. We only allow Seyoul employees, our partners who are intermediary service providers, such as transportation services, intermediary payment services, or as required by court or relevant government agency orders, to have the authority to (i) comply with legal regulations; (ii) fulfill our obligations under the terms of the contract/transaction; (iii) respond to your requests for customer service; (iv) protect our and your rights, property or safety.
b. We may collect, use, disclose or process your personal information depending on your individual circumstances, and such persons or entities may not be listed above. However, Seyoul will inform you of such access and purposes at the time we seek your consent, unless otherwise permitted by law. Our partners are committed to using this information only for the purposes of fulfilling our obligations and benefiting our customers. Without using such information for commercial or other purposes without the consent of us and you
4. Address of the data collection and management unit:
VNF Trading Service Co., Ltd.
Address: 225 Nguyen Xi, Ward 13, Binh Thanh District, Ho Chi Minh City
5. Methods and tools for consumers to access and correct their personal information on the data collection unit's e-commerce system
If you want to change your personal information in your registered account, please contact us via email or Seyoul's hotline number for advice and support
6. Mechanism for receiving and resolving consumer complaints about personal information being misused or the scope as notified
Seyoul is committed to protecting customer information to the fullest extent and guaranteeing consumer rights:
a. Personal information security:
- Seyoul is committed to keeping customer personal information completely confidential in accordance with its own data protection policy
- The collection and use of personal information will only be carried out with the consent of the customer. Unless otherwise required by law,
- Seyoul does not use, transfer, provide or disclose customer personal information to third parties without prior consent.
- In the event of a cybersecurity incident leading to the loss of personal information, Seyoul will immediately notify the authorities and the customer.
B. Online transaction security:
Seyoul guarantees the complete security of all customer online transaction information, including invoice data and digital documents.
C. Request for correct information:
- The management requires customers to provide correct personal information when registering/purchasing, including: full name, contact address, email, phone number...
- The customer is responsible for the legality of the information provided. Seyoul is not responsible and will not resolve the complaint if the personal information provided is incorrect.
D. Complaint process:
- When discovering that personal information has been used for improper purposes, please contact Seyoul via telephone number 0362825829 to file a complaint and provide relevant evidence.
- Seyoul is committed to responding promptly, at the latest within 24 business hours after receiving the complaint.
Seyoul is committed to always providing a safe and reliable shopping experience for customers. If you have any questions or need further assistance, please contact Seyoul's customer service.